Making Critical Decisions
A Case Study of How Buckley Kiely is Helping Clients to Make Timely Decisions Critical to their Business
A client very close to our hearts at Buckey Kiely is, TOSS BRYAN, supplier of home appliances, garden, DIY, electrical & building supplies, based in Fermoy, Co. Cork.
Who are they?
In operation now for more than 60 years, the team at Toss Bryan in Fermoy, Co. Cork has more than 200 years of combined experience in hardware, DIY and electrical. Business for this dedicated team is all about sharing that vast product knowledge with their customers – the specialist staff in each department complement each other to ensure delivery of the highest standard of customer service possible. It’s that added service and attention to customer care that has ensured such loyalty from generations of families in the North Cork region.
What they do
A local supplier of home appliances, garden, DIY, electrical and build, Toss Bryan has an extensive range of products.
The retail departments include: paint, stoves, doors, wooden flooring, bathrooms, tiles, gardening, homeware, tools, electrical appliances, and new or pre-loved lawnmowers.
Toss Bryans staff will offer tips, advice and design suggestions for any room of your home.
It’s the added extras that make this local family business stand out from the competition and Toss Bryan has these in abundance; they provide paint mixing, servicing of lawnmowers, free potting service, free quotes, delivery, saving clubs, finance on larger items, and they even carry out your purchases to the car!
A Family Business with Loyal Support
A family run business for over 60 years, (Toss Bryan celebrated its 60th Anniversary in 2013), it all began with a small store on Patrick Street in Fermoy town, before expanding to its current location.
Toss Bryan Jr. took over the helm after his father retired from the business. Known to his friends as Tommy, he had worked in the family business from the age of 13 before later going to university and then working as a manager at Dunnes Stores for a number of years prior to his return to Fermoy.
Tommy’s wife Lourde, a graduate of CIT, joined the business in 2005 and together they now manage their current 30,000 sq ft premises on Court House Road which employs over 35 staff members.
Tommy heads up front of house sales & marketing, while Lourde, Financial Controller, is responsible for managing the financial and administrative arm of the business. Their longevity can be primarily attributed to the ongoing support of the local community and their staff’s dedication to providing exceptional advice, value and customer service that’s second to none.
The BK Connection!
Seamus Buckley originally met (a very young) Tom and his father Toss in the original shop in Fermoy one evening back in 1997. Tom was getting more involved in the family business by that time – he had plans, ambitions and needed a lot more input and guidance than they were receiving from their existing accountant. Seamus had been working a lot with another father/son business in Fermoy back then – people he is still friends with to this day. Based on their experience, they recommended Seamus to Tom who had been friends with the son.
Seamus recalls looking at the previous three years’ accounts and going through them with Tom and his father. They discussed the fact that while there were no issues with their annual accounts, they were not very useful as a management tool. There were unavoidable inconsistencies as it was a once-a-year event and they provided a general overview as opposed to the more timely, detailed profit analysis that was really required.
Toss Bryan really needed an accountant that would actively engage with them, in partnership, to help them grow, develop and build their business. Tom heard first-hand from his friend how Buckley Kiely had done just that with them, building a relationship that was much deeper and more personal. That referral, and many others like it, has proven to be invaluable to Buckley Kiely, both in terms of gaining new business, but also in demonstrating the added-value that we can bring to companies over and above the minimal compliance to provide annual accounts.
“BK has helped Toss Bryan produce management accounts, implement better procedures and controls and also supported us with issues such as recruitment or dealing with the banks – if they don’t have the expertise in-house they always know someone who does – their support and genuine concern for us is tremendous”, said Tom Bryan. “Through boom and bust, BK has continued to help keep us profitable and they are a great source of positive encouragement. Nothing is too much trouble. I would recommend BK without hesitation to anyone in business or thinking of starting a business – BK is a firm of accountants who are professional, knowledgeable, experienced and who will go the extra mile”.
This year marks 20 years in partnership with Toss Bryan – how the years fly by! Those of us at Buckley Kiely who work so closely with them, consider Tom, Lourde and the team there as much more than clients. They are fantastic people and we take extraordinary pride in their expansion and success – long may it continue!
Timely, Good Decision-Making Key to Success
Tommy attributes much of their success to timely good decisions made at key turning points in the history of the business.
In 2002, Toss Bryan made the decision to partner with national buying groups to help boost their purchasing power and sustain price competitiveness in increasingly challenging markets. Buckley Kiely contributed to the analysis of the options available at that time, helping Toss Bryan to make decisions fundamental to the future of the business.
Very soon after, Tommy began considering a move from their then location in the town centre to a new purpose-built site on the outskirts of Fermoy (opposite Supervalu). This was by no means a small undertaking, an expansion from 10,000 to 30,000 sq. ft. involving a significant capital investment and outlay on the building, fittings and stock. Tommy believes that Buckley Kiely were instrumental in making it happen and in ensuring the project rollout was a success. “We believed the time was right for expansion and that it could be very successful, but Buckley Kiely helped us work out a plan that proved it. Having helped us make the decision to go for it, Buckley Kiely then helped arrange the capital finance, liaised with the bank, solicitors, engineers – all the professionals, they provided help in selecting a new POS system, recruitment, implementation of new management structures and the controls required for a completely new scale operation”, explained Tom Bryan. “Turnover doubled within weeks of making the move and I believe we would have struggled without the help received particularly from Seamus and Hilda O’Donovan at BK.”
Having helped the business grow and take advantage of the boom, BK were also instrumental in ensuring survival during the recession. Tommy recalls receiving a call one evening in early 2008 from Seamus who advised him that it was time to start cutting back on expenses. “Although it was the start of a tough period for the business, we got ahead of the curve in terms of cutting back on expenses and this was instrumental to our survival. Buckley Kiely helped us to make some tough, but necessary decisions.”
More recently, now that business is gladly back on a growth curve, Toss Bryan made the decision to invest in a much-needed upgrade to their POS/financial system. Another significant capital investment decision, Lourde spent 12 months researching the options and received considerable assistance from Buckley Kiely before coming to a final decision.
One Stop Shop for all Home Owners
A one-stop-shop for home improvers, Toss Bryan provides a beautiful range of paint, tiles, doors, flooring, electrical appliances, bathrooms, stoves and fireplaces for indoors in addition to garden furniture, barbeques, lawnmowers, landscaping, plants, pots and bedding for the outdoors. They also stock an extensive range of household goods – a great source of beautiful, functional and decorative items for the home.
Toss Bryan is located on Courthouse Road, Fermoy, Co. Cork.
Contact them on: 025-31833
Opening Hours: Monday-Saturday 9am – 6pm
Sunday 1pm – 5pm